Customer Care

Stories of Silver

Cleaning silver jewelry

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” In addition to ready-made anti tarnish solutions and special cleaning cloth there are several home-methods that can work very well and require products you most likely already have at home. “

Advice from us

         All these methods will work differently according to the level of tarnish and the mixture of silver. The purer the silver, the easier it usually is to remove the black residue. In addition, always remember to store your pieces in a closed container and regularly clean your jewelry – this protects it from discoloration. Also, remember not to swim in chlorinated pools, hot springs or clean using bleach or ammonia containing products, while wearing your silver jewelry. 

Updates on Shipping Policy due to Covid19 Pandemic

The safety and health of our customers and those who are involve in the shipping process are our priority. Thus, we sanitize your order with alcohol before packing  and make sure to thoroughly clean our hands with soap and alcohol prior and after preparing your package and wear masks at all time when we go to work and any other public places.

Unfortunately, due to Covid19 pandemic, the shipping to most counties may take a bit longer time and in some countries the shipping has been suspended by Thailand Post and DHL E-Commerce. Please check below prior placing your order if the shipping to your country has been suspended:


Argentina / Azerbaijan / Bahamas / Bermuda / Brazil / Brunei / Canada       

Cayman Island / Chad / China / Costa Rica / Cuba / Djibouti  / Ecuador

El Salvador / French Polynesia / Guatemala / Guyana / Honduras / India

Iran / Italy / Jamaica / Kuwait / Korea / Lebanon / Libya / Macao / Maldives

Mauritania / Mexico / Moldova / Mongolia / Montenegro / Morocco / Myanmar

New Caledonia / Peru / Philippines / Samoa / Somalia / South Africa / Sri Lanka

St. Kitts and Nevis / St. Lucia / Suriname / Taiwan / Trinidad and Tobago / Tunisia

Uruguay / United Arab Emirates / Vietnam


Alternatively, you may still choose to ship with DHL Express which still ship to all countries. Please contact us for more details on shipping fee.

We will keep you updated once the situation has changed.

Payment Policy

Payment Policy

We accept Paypal, all major credit cards through Paypal and payment through money transfer to our bank account (Please contact us for our Paypal and Bank account information).

By confirming the order the buyer confirms that he is familiar with our business, delivery and payment terms and accepts them.
We will notify you when your item is ready for shipping.

Shipping Policy

Shipping Policy

feWe ship by registered AIR MAIL via Thailand Post or DHL E-Commerce with a tracking number. Unfortunately not all postal service in every country has online tracking service, in this case the package is trackable until it leaves Thailand and when it is delivered. Please check this list to find out if there is connection tracking service in your country:

Estimated delivery time

Estimated delivery time from the day the product is ready to be shipped:
USA and Canada : 2-4 weeks
Australia : 1-3 weeks
Europe and the UK : 14-28 days
All other locations : 1-5 weeks

From our experience, in most cases it takes around 10-20 days.

For international shipping, On-time delivery is not guaranteed due to random Custom checks. We are sorry that we cannot be held responsible should your package be delayed or lost for any reason while in transit. Contact us for faster/safer shipping options. We cannot be responsible for any damages that happen during transit. At the request, all shipments can be insured.

Delay during Christmas and New Year period is highly likely, please take that into consideration if you are buying for Christmas gifts.

If you need faster shipping option, we also do ship with DHL Express. Please feel free to contact us for more detail regarding expedited shipping fee by email to or remark in your order.


Refunds and Exchanges

Refunds and Exchanges

We care about our customers. If you are not completely satisfied with your product or the service we provide, please contact us and we will do our best to ensure you have a positive experience.

If you do not like the item, please contact us within three days of receiving it. Returned items must be sent to us by registered mail with a tracking number, in their original condition and with original packaging. We will refund the purchase price of the item (*minus the original shipping fee) once we have received the item back. The customer is responsible for return shipping charges. Any border charges incurs by an item being returned will be subtracted from the refunded amount.

**SIZING (for rings): If you are not sure about the size of your ring, we strongly recommend not using the measure of string, paper strips and so on, as these methods are very inaccurate. The best method is to visit a jeweler shop and ask the specialist to measure your fingers. You can also send us sample ring that fit you well and it will serve as a template. If we make an error and send you the wrong size, we’ll promptly create a new ring in the correct size and cover any postage both ways.

***Please note: customized/personalized orders and sale items are not returnable unless an error has been made by Stories.

We will not be responsible for goods damaged or lost during transit. If your item has not arrived 30 days after the date of shipping, please let us know and we will do our best to resolve the issue.


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